Boots Opticians Nottingham - Victoria Centre (in Boots)

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-07-27 Person 5 5 0

Used Boots Opticians for over 15 years, its the service, the staff that keeps me Loyal

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-07-23 Person 4 5 0

The friendliness of the staff was great; the wait time however, was dreadful! My appointment was at 12.20, I did not leave until 2 o'clock!

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-07-23 Person 5 5 0

Very polite and professional team.

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-07-22 Person 3 5 0

All of the staff I encountered were friendly and helpful. There were 2 aspects of my experience which I found disappointing, firstly not all of my information was on file even though I am a customer of over 30 years and different lense options were mentioned several times by different people and it became repetitive, I really only needed and wanted to be told once. The most disappointing aspect of my visit was having spent an hour identifying a frame that I liked I was told that it was end of line and my only option if I wanted that frame was to have the one that had been on display - why have something on display if you cannot supply it? I declined to buy the display frame and left the store feeling very exasperated, With lense options and a pair of sunglasses I also intended to buy I would have spent around £750, in outcome Boots have lost a sale as I will be going to VisionExpress who do stock the brand and stock style of frames that I want. The irony of this also is that I had a voucher for a free eye test so not only have Boots lost a sale but the process has cost you money

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-07-22 Person 5 5 0

Sandra was AMAZING. She talked me through every step of the process when purchasing my glasses and nothing was too much trouble. I ended up buying 4 pairs of glasses and she took great care and time allowing me to try different options and help me make all the decisions I needed to. I was so impressed with the service I received and the genuine time and care taken by Sandra to make sure I got the best options for me. Such a lovely lady who really made my experience 10/10.